Sr. Specialist - HRO - Payroll & Benefits 4C

Sr. Specialist - HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Payroll Operations & Delivery

Manage end-to-end payroll operations for all employees across Australia and New Zealand, ensuring accurate, timely wage calculations, payments, and deductions, including all statutory and regulatory components.

Oversee payroll schedules to hit deadlines consistently, and manage end-to-end termination processing – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.

Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.

Lead day-to-day operational delivery with efficient query management and timely resolution, and support the team on challenging stakeholder interactions and high-priority escalations to other service lines.

Compliance, Governance & Audit

Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.

Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.

Manage PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories – registrations, reconciliations, lodgments, and statutory reporting.

Monitor and implement legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to mitigate misclassification risk.

Maintain payroll governance, internal controls, and audit processes; keep records, employee data, and payslips to legislative standards and audit-ready; and coordinate with client auditors and regulatory bodies during audits.

Identify and drive compliance measures to minimise risk, and stay abreast of internal policy and external legislation so the advice payroll provides is accurate.

Leadership & Team Oversight

Lead, mentor, and develop a team of payroll officers and analysts (8–10+), building a culture of accountability, service excellence, and continuous improvement.

Set SLAs, KPIs, and quality benchmarks; monitor data, performance, and escalations; and coach the team on metrics, managing performance where needed.

Liaise with Quality Coaches on quality-assurance monitoring for consistent performance feedback, and give new team members a strong onboarding experience.

Manage cyclical performance reporting, internal and external, with continuous-improvement plans, and support the team on their goals and capability.

Systems, Process & Data Integrity

Manage payroll systems and software, ensuring data integrity and security across all systems and processes.

Drive automation, streamlining, and best practice to improve efficiency, and collaborate with client IT and HRIS teams on system upgrades and integrations.

Stakeholder Collaboration & Employee Support

Address employee payroll queries promptly, and communicate pay policies and procedures clearly.

Partner with HR on compensation, benefits, and employee-relations matters, work with Finance to reconcile payroll accounts and support budgeting and forecasting, and provide payroll insights and reports to senior leadership.

Collaborate with other Service Leads on day-to-day requirements and future improvements or projects.

Strategic Initiatives

Develop payroll policies and procedures aligned with organisational goals, and lead projects across payroll transformation, mergers and acquisitions, or expansion.

Keep employees satisfied through transparent, responsive payroll operations.

Qualifications – Minimum Requirements

Bachelor's degree in accounting, finance, HR, or a related field.

5–8 years of Australia and New Zealand payroll experience, including leading complex, high-volume payroll, with at least 2–3 years in a supervisory or leadership role.

Strong working knowledge of Australian payroll legislation – Fair Work, Modern Awards, NES, PAYG, STP, Superannuation, Payroll Tax – and New Zealand legislation and the relevant Enterprise Agreements.

Demonstrated experience managing payroll compliance in a complex, multi-state Australian environment, with a proven ability to interpret legislation and implement the resulting process changes.

Experience with HRIS and payroll systems (SuccessFactors, UKG Pro, and SAP an advantage), and knowledge of Excel macros and Google Sheets for calculations.

Strong analytical, audit, risk-management, an