Specialist - HRO - Payroll & Benefits 4A

Specialist - HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Payroll Processing & Delivery

Process day-to-day, end-to-end payroll for all employees across weekly, fortnightly, and monthly cycles – pay runs, reconciliations, overpayments, termination calculations, and reporting – accurately and on time.

Create and review off-cycle and ad hoc payments, and validate payroll inputs including timesheets, benefits, deductions, and bonuses.

Action Payroll Control Centre (PCC) alerts to maintain accuracy, and process end-to-end terminations – final pay, Employment Termination Payments (ETPs), redundancy, leave encashments, and statutory reporting.

Administer employee leave entitlements accurately – annual, personal, long service, parental, and termination-related payouts.

Compliance & Governance

Ensure end-to-end compliance with Australian payroll legislation – Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements, and applicable federal and state regulations – alongside New Zealand requirements.

Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments, and leave entitlements.

Support PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories.

Keep current with legislative and regulatory change (Fair Work, ATO, Superannuation, Wage Theft, Payroll Tax, state obligations), and validate employee and contractor classifications to reduce misclassification risk.

Apply governance controls – 4-eye checks, reconciliation, exception handling, and risk mitigation – keep records and payslips to legislative standards and audit-ready, and support internal and external stakeholders during client payroll audits.

Reporting & Analytics

Analyse payroll data to spot trends, discrepancies, and improvement opportunities, and prepare payroll reports for management and audit.

Monitor service performance and system analytics to surface continuous-improvement opportunities, and meet KPIs aligned with People Services SLAs.

Query Resolution & Support

Resolve Tier 2 payroll queries within SLA, supporting the People Advisory team, and respond to employee queries on pay, deductions, and benefits with clear guidance on policies and procedures.

Escalate complex issues to leadership for resolution, and support newer team members by sharing knowledge and good practice.

Systems, Change & Continuous Improvement

Work across multiple platforms – SAP Payroll, SuccessFactors, Kronos, and Spinifex (Help Desk, Reporter, Documents) – to run payroll and team-member lifecycle processes, maintaining confidentiality and data integrity across all records.

Support process improvements and change delivery for key customer requirements and system changes, and contribute to User Acceptance Testing (UAT).

Contribute to a positive, cooperative working environment across service-delivery teams.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Payroll Professional (CPP) - Chartered Institute of Payroll Professionals (CIPP)Chartered Institute of Payroll Professionals (CIPP), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

Global Payroll, Incentive Compensation, Payroll Management, Payroll Processing, Payroll Taxes, Workday Payroll

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

HRO - Payroll & Benefits

Remote Type -

Office

Work Shift -

Variable (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, ge