Front Office Executive

Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description

We're looking for a professional and organized Front Office Executive to join our team in Mumbai, India. In this role, you will be the first point of contact for our organization, responsible for managing front office operations and ensuring a welcoming experience for all visitors and clients. The ideal candidate will demonstrate exceptional customer service skills, strong organizational abilities, and the capacity to multitask in a fast-paced environment while maintaining professionalism and efficiency.

Greet and welcome visitors, clients, and employees with a professional and courteous demeanor

Manage reception desk operations, including answering phones, directing calls, and taking messages

Schedule and coordinate meetings, appointments, and conference room bookings

Maintain accurate records, files, and documentation using office management systems

Provide administrative support to various departments and senior management

Handle incoming and outgoing correspondence, including emails and postal mail

Perform data entry tasks and maintain office databases with attention to detail

Coordinate with different departments to ensure smooth office operations

Manage office supplies inventory and place orders as needed

Assist with special events, meetings, and presentations as required

Ensure the front office area remains clean, organized, and professional at all times

Support onboarding processes for new employees and visitors

Qualifications

Proven experience of 1-3 years in a front office, reception, or customer-facing role

Excellent verbal and written communication skills in English

Strong organizational and time management abilities

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Professional phone etiquette and interpersonal skills

Ability to multitask and prioritize responsibilities effectively

Attention to detail and accuracy in documentation and data entry

Customer-focused mindset with a commitment to providing exceptional service

Ability to remain calm and professional in high-pressure situations

Preferred

Experience with office management software or CRM systems

Preferred

Multilingual capabilities

Preferred

Experience with scheduling and calendar management tools