Asst. Stores Manager/ Stores Manager

Company

Keyal Empire Designs Pvt. Ltd.

Brands

Marwar, Payal Keyal and Asiana Couture

Locations

Delhi (Chandni Chowk / Mehrauli) and Noida

Department

Retail Operations & Store Management

Reports To

Business Head

Position Overview

We are seeking an experienced, high-ownership Store Manager to oversee day-to-day retail operations, drive sales targets, and manage store administration across our flagship boutiques. The ideal candidate will possess a proven track record of operational leadership, staff development, inventory control, and customer relationship management within a luxury retail or high-end ethnic wear environment. You must thrive in a professional, growth-oriented, family-owned business culture.

Key Responsibilities & Deliverables

Store Operations & Administration

Operational Execution: Plan, direct, and streamline daily store activities to ensure seamless operations and high standards of visual presentation.

Roster & Resource Planning

Schedule staff shifts, assign daily duties, and manage overall floor attendance to optimize customer coverage.

Sales & Billing Oversight: Maintain meticulous daily sales records, oversee point-of-sale (POS) operations, manage bill clearances, and ensure financial accuracy.

Safe & Clean Environment

Maintain a clean, hygienic, elegant, and safe store environment for clients, visitors, and employees.

Sales Strategy, Analytics & Reporting

Target Achievement

Analyze sales figures, track store KPIs, and formulate tactical plans to achieve and exceed revenue targets.

Sales Forecasting: Study comparative historical sales data and current market trends to forecast future demand and plan operational readiness.

Direct Reporting

Provide regular operational updates, sales analytics, and performance reports directly to the Business Head.

Team Leadership, Training & Development

Capability Enhancement: Mentor, coach, and guide sales and floor staff to continuously elevate their performance, communication, and luxury selling techniques.

Cross-Training & Continuity

Implement comprehensive cross-training programs to ensure store productivity remains unaffected during staff absences.

Business Updates

Conduct regular team briefings on store performance, company initiatives, new collection launches, and policy updates.

Inventory Management & Merchandising Coordination

Stock Control & Audits: Monitor stock levels, track high-demand sample pieces, and ensure balanced inventory availability across all product categories.

Inventory Planning

Formulate inventory plans and coordinate restocking based on client footfall and seasonal demand cycles.

Production & Merchandising Liaison: Coordinate closely with in-store and factory merchandisers/production teams to ensure timely order dispatch and delivery to clients.

Client Experience & Reputation Management

Customer Relationship Management: Handle client feedback, inquiries, and complaints with tact, professionalism, and speed to safeguard the brand's premium reputation.

Brand Ambassadorship: Foster an atmosphere of warmth, luxury, and trust that reflects the heritage and prestige of our brands (Marwar, Payal Keyal Couture, Asiana).

Key Performance Indicators (KPIs)

Store Revenue vs. Target: Monthly and annual store sales target achievement.

Operational Efficiency

Flawless inventory accuracy, timely bill clearance, and zero audit discrepancies.

On-Time Delivery

High rate of on-time order delivery in coordination with factory merchandising.

Customer Satisfaction

High rate of positive customer feedback and prompt resolution of grievances.

Team Productivity

High individual sales productivity and low staff turnover.

Candidate Profile & Qualifications

Education

Graduate degree in any discipline with 10–12 years of relevant experience in retail/store management.

OR Management Graduates (MBA / Post-Graduate Diploma in Retail/Fashion Management) with 8–10 years of progressive retail management experience.

Industry Experience: Prior experience in luxury retail, high-end ethnic wear, bridal couture, or designer apparel boutiques is strongly preferred.

Culture Fit: Must have a stable career record with proven adaptability to work efficiently in a dynamic, family-owned business environment.

Core Competencies

Strong operational leadership and team management capabilities.

Solid understanding of retail math, inventory tracking, and sales analytics.

Excellent interpersonal and client-handling skills.

High level of ownership, integrity, and problem-solving agility.

Pay

₹60,000.00 - ₹100,000.00 per month

Benefits

Paid sick time

Paid time off

Provident Fund

Work Location

In person