Sr. Executive-Hotel & Holiday Operations

Department: OperationsDesignation: Senior Executive – Hotel & Holiday OperationsIndustry: Travel & TourismExperience: 3–5 yearsEmployment Type: Full-timeLocation: New DelhiReporting To: Operations Manager

About the Role

We are looking for a proactive, detail-oriented, and customer-focused Senior Executive – Hotel & Holiday Operations to manage hotel reservations, holiday package operations, supplier coordination, and end-to-end travel arrangements. The ideal candidate should have strong knowledge of hotel contracting, domestic and international holiday packages, itinerary planning, vendor management, and customer service.

The candidate will be responsible for ensuring smooth execution of travel arrangements, competitive pricing, timely confirmations, and seamless travel experiences for clients.

Key Responsibilities

Hotel Operations & Reservations

Handle hotel bookings, room reservations, amendments, cancellations, and reconfirmations for domestic and international destinations.

Coordinate with hotels, DMCs, wholesalers, and other suppliers for rates, availability, special requests, and booking confirmations.

Negotiate competitive hotel rates, value-added services, and suitable commercial terms with suppliers.

Maintain updated hotel rate sheets, contracts, blackout dates, seasonal rates, and booking policies.

Ensure accurate handling of room categories, meal plans, extra beds, transfers, and special guest requirements.

Holiday Package Operations

Prepare and execute domestic and international holiday packages as per client requirements.

Develop detailed itineraries covering hotels, sightseeing, transfers, activities, and other inclusions.

Coordinate with DMCs, tour operators, transport providers, and activity suppliers for smooth package execution.

Prepare quotations and costing sheets, including hotels, transfers, sightseeing, meals, activities, taxes, and applicable markups.

Ensure all services are booked, confirmed, and reconfirmed before the client's departure.

Monitor bookings and resolve operational issues, including last-minute changes, cancellations, and service disruptions.

Vendor & Supplier Management

Build and maintain strong working relationships with hotels, DMCs, transport companies, and other travel service providers.

Source new suppliers and negotiate competitive rates to improve profitability.

Evaluate vendors based on pricing, service quality, reliability, and response time.

Follow up on pending confirmations, vouchers, invoices, refunds, and supplier payments in coordination with the accounts team.

Customer Service & Coordination

Coordinate with the sales team to understand client requirements and provide operational support.

Ensure timely sharing of booking confirmations, hotel vouchers, itineraries, and travel documents.

Handle customer queries, special requests, complaints, and service-related escalations.

Provide on-trip assistance and coordinate with local suppliers to resolve emergencies or service issues.

Ensure a high level of customer satisfaction throughout the travel journey.

Costing, Documentation & MIS

Prepare accurate package costing and maintain healthy profit margins.

Track supplier costs, selling prices, markups, and booking profitability.

Maintain booking records, supplier databases, payment schedules, and operational reports.

Verify invoices against confirmed bookings and agreed rates.

Ensure proper documentation, including vouchers, confirmations, itineraries, and cancellation records.

Prepare regular MIS reports on bookings, pending confirmations, cancellations, and operational performance.

Required Skills & Qualifications

Graduate in Travel & Tourism, Hospitality Management, Business Administration, or a related field.

3–5 years of relevant experience in hotel reservations, holiday operations, or travel package operations.

Strong knowledge of domestic and international holiday destinations.

Experience in hotel rate negotiation, package costing, supplier coordination, and itinerary preparation.

Good understanding of hotel categories, room types, meal plans, cancellation policies, and booking procedures.

Proficiency in MS Excel, Word, email communication, and online booking platforms.

Excellent communication, negotiation, coordination, and problem-solving skills.

Ability to multitask, prioritize deadlines, and work in a fast-paced environment.

Strong attention to detail and a customer-first approach.

Preferred Qualifications

Experience working with DMCs, B2B travel portals, hotel aggregators, and travel suppliers.

Familiarity with domestic and international holiday packages, FIT bookings, and group tours.

Knowledge of travel operations software, CRM systems, and hotel contracting tools.

Experience handling urgent changes and on-trip operational support.

Key Performance Indicators (KPIs)

Accuracy and turnaround time of quotations and booking confirmations.

Hotel and supplier rate competitiveness.

Package profitability and cost control.

Timely completion of bookings and pre-departure reconfirmations.

Supplier response time and service quality.

Customer satisfaction and resolution of operational issues.

Accuracy of vouchers, invoices, and operational documentation.

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

Paid time off

Provident Fund

Work Location

In person