Solution Consultant / CX Solution Architect

Job Location

New Delhi

Build the Future of Intelligent Customer Experience

Are you a Customer Experience, Contact Center or Pre-Sales professional who wants to work at the intersection of AI, customer engagement and enterprise technology? Consilium Software is looking for a Solution Consultant / CX Solution Architect to help customers and partners understand, design and adopt our AI-Orchestrated Customer Experience platform.

This is more than a traditional pre-sales role. You will work with enterprise and global customers to understand business challenges, shape solution architecture, demonstrate AI-driven capabilities, support RFPs and POCs, and translate complex technology into clear business outcomes.

You will have the opportunity to work on real-world CX transformation initiatives across sales, collections, retention, service, conversational AI, digital engagement and customer journey orchestration.

About Consilium

Consilium Software is an AI-powered Customer Experience Intelligence and Orchestration company with 30 years of contact center expertise and 20+ years of CX intellectual property. Our solutions are used by 2,000+ companies across 100+ countries and support billions of customer interactions annually.

We help enterprises move from fragmented CX tools and static processes to intelligent, connected customer journeys—bringing decision intelligence, AI, automation, orchestration, governance and analytics together across inbound and outbound engagement.

Our AI & CX Platform

UniCampaign™ – Outbound Intelligence: AI-driven customer prioritization, next-best-action, timing, channel, number and campaign orchestration for sales, collections, retention and engagement.

UniAgent™ – Intelligent Agent Experience: Omnichannel agent workspace with AI assistance, customer context and intelligent workflows.

UniChAI™ – Conversational AI: AI-powered voice and digital conversations, including multilingual customer engagement.

UniRSM™ – Real-Time & Interaction Intelligence: Supervision, coaching, speech analytics and operational intelligence.

UniVCX™ – Secure Assisted Engagement: Video, co-browse and guided digital customer journeys.

UniDashboard™ / UniInsights™ – CX Analytics: Business, operational and journey intelligence for better decisions.

UniCloud™ / UniStudio™ / UniASR™ / UniTTS™ / UniConnect+™: Cloud orchestration, workflow, speech and omnichannel integration capabilities supporting enterprise CX environments.

What You Will Do

Customer Discovery & Consulting: Engage business and technology stakeholders to understand CX challenges, processes, KPIs and transformation objectives.

Solution Architecture

Design end-to-end CX solutions across CCaaS, telephony, CRM, digital channels, AI, analytics and enterprise systems.

AI & Outbound Intelligence: Help customers understand how decision intelligence, propensity, BTTC/BNTC, best channel, cadence and next-best-action can improve business outcomes.

Inbound & Journey Orchestration: Demonstrate how conversational AI, agent intelligence, social engagement, co-browse and analytics can connect the customer journey.

Pre-Sales Demonstrations

Lead compelling, business-oriented demos that show not only what the technology does, but why it matters to the customer.

RFP / RFI / Proposal Leadership: Own or contribute to solution responses, architecture diagrams, statements of work, technical proposals and executive presentations.

POC & Workshop Support

Translate requirements into use cases, solution designs, test scenarios, success criteria and POC demonstrations.

Partner & Ecosystem Engagement: Work with Cisco, Genesys, CRM, cloud and other technology partners to build integrated customer solutions.

Technical Collaboration: Work closely with Product, Engineering, Delivery and Sales teams to turn customer requirements into practical, deployable solutions.

Value Storytelling: Translate technical capabilities into measurable outcomes such as revenue growth, recovery, productivity, customer experience, cost reduction and compliance.

What We Are Looking For

3–8 years of experience: In contact center, CCaaS, customer engagement, CRM, UC/telephony, enterprise software or technology consulting, preferably with pre-sales or solution design experience.

CX Domain Knowledge: Strong understanding of contact center operations, inbound/outbound processes, agent workflows, campaigns, routing, reporting and customer journeys.

Solution Design Mindset

Ability to connect business requirements, technology components and integrations into a coherent end-to-end solution.

AI Curiosity: Genuine interest in AI, conversational AI, predictive intelligence, agentic/AI orchestration and how these technologies create measurable business value.

Communication & Presentation

Confidently explain complex concepts to business and technical audiences and create an ‘aha’ moment during demos.

Technical Foundation: Understanding of APIs, REST, cloud/on-premise/hybrid architectures, CRM/CCaaS integrations and enterprise application environments.

Ownership

Self-driven, proactive and comfortable taking a problem from discovery through solution design and customer presentation.

Learning Mindset

Curious about emerging AI and CX technologies and willing to continuously build domain and product expertise.

Great to Have

CCaaS / Contact Center Experience: Genesys, Cisco Webex Contact Center, UCCE/UCCX, Amazon Connect, Avaya or similar platforms.

CRM Experience

Salesforce, Microsoft Dynamics 365, SAP, ServiceNow or other enterprise CRM platforms.

AI / Data Exposure

Experience with AI/ML use cases, conversational AI, analytics, speech technologies or predictive models.

Engineering Background

Engineering, computer science or equivalent technical education.

Enterprise Relationships

Existing relationships or experience working with contact center, CX, IT or digital transformation stakeholders.

Why Join Consilium?

Work at the AI + CX frontier: Help shape practical AI s