Front Office Executive

Front Office Executive

Company

Seven Seas Hotel

Location

Rohini, New Delhi

Department

Front Office

Industry

Hospitality / Hotel

Experience

3-5 years in hotel Front Office

Job Summary

Seven Seas Hotel is looking for a professional, guest-oriented Front Office Executive with 3–5 years of relevant experience in hotel Front Office operations. The candidate should have strong guest-handling skills, knowledge of hotel procedures, and the ability to ensure a smooth and welcoming guest experience.

Key Responsibilities

Welcome guests and ensure a professional and courteous check-in experience.

Manage guest check-in, check-out, room allocation, and billing procedures.

Handle guest inquiries, requests, complaints, and feedback efficiently.

Coordinate with Housekeeping, Reservations, Security, and other departments for smooth hotel operations.

Maintain accurate guest registration records, billing details, and Front Office documentation.

Handle telephone calls, reservations-related queries, and guest communication.

Monitor room status and coordinate room readiness with Housekeeping.

Maintain guest confidentiality and follow hotel policies and standard operating procedures.

Assist with VIP guest arrangements and special guest requests.

Ensure professional grooming, punctuality, and adherence to service standards.

Candidate Requirements

Minimum 3–5 years of experience in a hotel Front Office department.

Prior hotel experience is mandatory; candidates from non-hotel backgrounds will not be preferred.

Graduate or diploma in Hotel Management or Hospitality preferred.

Working knowledge of hotel PMS software, billing, and guest registration procedures.

Excellent communication, interpersonal, and problem-solving skills.

Professional appearance, positive attitude, and strong guest-service orientation.

Willingness to work rotational shifts, weekends, and holidays.

Candidates residing in Delhi NCR will be preferred.

What We Offer

Opportunity to work in a professional hospitality environment.

Career development and growth opportunities.

Salary as per experience and suitability.

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Food provided

Paid sick time

Paid time off

Work Location

In person