Service Delivery Professional

Blue Star India · Delhi

PayPay not listed

WhereDelhi

TypeFull time

Posted23 OctYesterday, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list35 named

Customer follow-upsCustomer records maintenanceService level reviewsCustomer communicationCustomer complaint handlingAfter-sales serviceCustomer relationship buildingPreventive maintenanceSupport ticket trackingClient detail updatesClient relationship developmentQuality control auditHandling dissatisfied clientsClient invoicingAchieving service-level targetsSLA adherenceClient servicesIssue trackingCustomer relationship managementQuality compliance managementRevenue targetsB.TechService level managementB.E.Quality auditsDiplomaAccount managementClaims coordination proceduresBillingClient liaisonSLA monitoringAfter-sales follow-upService level agreement managementCustomer account updatingCustomer data entry

About this job

Job Description

> Regular review of open complaints and ensure response time and its closure as per SLAs

> Achieve Revenue generation targets.

> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.

> Maintain Customer i-base hygiene and regularly update end user data in system

> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.

> Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.

> Competitors and market feedback on time to HQ.

> System and process implementation at all channel partners

Short Info

Posted: 1 day(s) ago

Location: Delhi

Qualifications: Diploma/ B.E./ B.Tech

Experience: 5 Years - 0 Months To 9 Years - 0 Months

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