Project Delivery Executive

Project Delivery Executive

Company

Kazam EV Technologies

Location

Delhi

Employment Type

Full-time

Experience

2–3 Years

We are looking for a Customer Success professional to manage and grow a portfolio of enterprise clients using Kazam’s EV charging solutions and subscriptions. The role will focus on building strong, long-term client relationships, driving product adoption, improving customer retention, and ensuring clients derive maximum value from our platform.

Key Responsibilities

Manage and nurture a portfolio of client accounts to ensure they gain maximum value from Kazam's EV charging solutions and subscriptions.

Drive high customer retention and recurring revenue by maximizing renewal rates and fostering customer growth.

Build and maintain strong relationships with clients, acting as a strategic advisor and trusted partner.

Increase platform adoption by monitoring usage metrics and providing actionable recommendations to enhance engagement and efficiency.

Offer expert guidance on Kazam’s products and services, assisting clients with data extracts, ad-hoc insights, and structured analyses to address key business questions.

Leverage market knowledge of the EV industry to interpret consumer trends and contribute to innovation and product enhancement efforts.

Utilize frameworks and internal playbooks to provide feedback to the product team for feature development that supports client needs.

Collaborate cross-functionally with insights analysts, data scientists, and product managers to ensure timely and accurate execution of project deliverables.

Proactively identify and resolve challenges both internally and for clients, ensuring a seamless and high-value customer experience.

Requirements

2-3 years of experience in a customer-facing role such as Customer Success, Account Management, or similar—preferably in a B2B SaaS environment or consumer research agency.

Proven success managing enterprise or multinational clients.

Highly organized with strong project management skills and a commitment to timely delivery.

Confident in client onboarding, public speaking, and delivering presentations. Proficient in CRM platforms, customer success metrics, and structured process management.

Any Graduation with a good understanding of API's, Cloud, and Computer science concepts

Good to have

Prior experience with EV charging or energy management software.

Working knowledge of industry protocols such as OCPP (Open Charge Point Protocol) and OCPI (Open Charge Point Interface)

Pay

₹450,000.00 - ₹500,000.00 per year

Application Question(s)

Do you have relevant experience? If yes, how many years?

what is your current CTC?

What is your Expected CTC?

How early can you join?

Work Location

In person