Front Desk Receptionist - Fine Dine & Bar - Hospitality

Job Description

Front Desk Receptionist

Company

Goldstone Hospitality

Brand

SOMARA

Location

Lucknow, Uttar Pradesh

Department

Front Office \& Guest Relations

Experience

1–4 Years

Employment Type

Full-time

Job Summary

Goldstone Hospitality is looking for a well-groomed, confident, and guest-oriented Front Desk Receptionist to manage the reception area and create an excellent first impression for guests visiting SOMARA, a premium restaurant and restro-bar.

The ideal candidate should possess excellent communication skills, a professional personality, and the ability to manage guest enquiries, reservations, telephone calls, and front-desk coordination efficiently.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Manage incoming telephone calls, enquiries, reservations, and booking requests.
• Maintain accurate reservation records and coordinate bookings with the restaurant operations team.
• Provide guests with information about the restaurant, menu, facilities, events, and special offerings.
• Coordinate with the hostess and service team for guest seating and table availability.
• Manage waiting lists and communicate estimated waiting times politely.
• Handle VIP bookings, special requests, celebrations, and event enquiries.
• Respond to guest feedback and complaints professionally and escalate issues to the concerned manager.
• Maintain guest databases, reservation registers, and front-desk records.
• Coordinate with management, security, and operations staff to ensure smooth guest movement.
• Conduct reservation confirmations and guest follow-ups through phone calls or approved messaging channels.
• Maintain a clean, organised, and presentable reception area.
• Follow company standards for grooming, etiquette, confidentiality, and customer service.

Eligibility \& Requirements

• 1–4 years of experience in reception, front office, guest relations, or hospitality.
• Experience in a premium hotel, restaurant, lounge, or restro-bar is preferred.
• Excellent verbal communication and interpersonal skills.
• Good command of English and Hindi.
• Professional appearance, confident personality, and courteous behaviour.
• Basic computer proficiency, including email, spreadsheets, and reservation systems.
• Strong organisational skills and the ability to handle multiple tasks simultaneously.
• Ability to remain calm and professional during busy service hours.
• Willingness to work rotational shifts, evenings, weekends, and holidays.

Key Skills

• Front desk management
• Guest relations and hospitality etiquette
• Reservation and booking management
• Telephone handling
• Customer service and complaint resolution
• Computer and administrative skills
• Professional communication and coordination

Key Performance Indicators (KPIs)

• Quality of guest welcome and first impression.
• Accuracy of reservations and booking records.
• Timely handling of calls and guest enquiries.
• Guest satisfaction and complaint resolution.
• Coordination with restaurant operations.
• Professional grooming and adherence to company standards.

How to Apply

Interested candidates should submit their updated resume along with their current salary, expected salary, notice period, and relevant hospitality experience.

Employer

Goldstone Hospitality

Brand

SOMARA

Location

Lucknow, Uttar Pradesh

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person