Front Desk Receptionist

Job Title: Female / Male Hotel Receptionist

Overview: As a Hotel Receptionist, you will be the face of the hotel, responsible for welcoming guests, managing reservations, and providing excellent customer service to ensure a pleasant and comfortable stay for all guests.

Responsibilities

Guest Check-In/Check-Out: Greet guests upon arrival, process their check-ins and check-outs efficiently, and provide necessary information about the hotel's facilities, services, and policies.

Reservation Management

Manage room reservations, handle bookings, cancellations, and modifications accurately using hotel management software.

Customer Assistance: Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction and resolving issues to the best of your ability.

Payment Handling

Handle cash, credit card transactions, and billing processes accurately, ensuring adherence to established procedures.

Phone and Email Correspondence: Answer phone calls, respond to emails, and assist guests with inquiries, reservations, or any other information they require.

Additional Services: Provide information about local attractions, restaurants, transportation, and assist guests with arranging services like transportation, tours, or restaurant reservations.

Front Desk Operations: Maintain the cleanliness and organization of the front desk area, manage inventory of supplies, and ensure the proper functioning of equipment.

Coordination: Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless guest experience.

Safety and Security

Follow security protocols, monitor the premises, and take appropriate action in case of emergencies or security concerns.

Requirements

• Previous experience as a hotel receptionist, front desk agent, or in a similar customer service role within the hospitality industry is preferred.
• Proficiency in hotel management software and computer systems.
• Good communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational skills and the ability to multitask efficiently in a fast-paced environment.
• Knowledge of local attractions, restaurants, and transportation options is a plus.
• Flexibility to work in shifts, including weekends and holidays.
• High school diploma or equivalent; additional education in hospitality or related fields is beneficial but not mandatory

Job Type

Full-time

Salary

₹14,000.00 - ₹17,000.00 per month

Benefits

Food provided.

Schedule

Day shift

Morning shift

Rotational shift

Supplemental pay types

Performance bonus

Yearly bonus

Experience

Total work

2 Years or more.

Gender

Female

Job Type

Full-time

Pay

₹14,000.00 - ₹17,000.00 per month

Benefits

• Food provided

Experience

• total work: 2 years (Preferred)

Language

• English (Required)

Work Location

In person