Customer Support Executive (CSE)

Aaron mobility tecnology private limited · Bangalore

वेतन₹1.5L–2Lसाल, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted22 Oct8 दिन पहले, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं48 लिखे हैं

Customer feedback collectionReport preparationCustomer records maintenanceCustomer complaint handlingGoogle SheetsCustomer relationship buildingEmail communicationInbound customer enquiry call handlingPhone communicationClient detail updatesOperations coordinationDelivery schedulingClient enquiry handlingInbound voiceCustomer collection follow-upEnglishClient data maintenance in CRMLocal languageLead conversionHandling dissatisfied clients12th PassTamilSchedule managementCustomer payment remindersClient feedback collectionPayment collectionDaily operations report preparationRecords managementCustomer request processingBachelor's degreeHospitality industry experienceClient servicesResource scheduling coordinationKannadaCRM system proficiencyProductivity softwareHindiClient communication skillsCommunication skillsTeam coordinationAfter-sales follow-upCross-functional communicationOrder booking managementOperational performance reportingTime managementClient interaction via phone callsReservation managementCustomer data entry

इस job के बारे में

Key Responsibilities

Handle customer enquiries through phone calls, WhatsApp, and email. Convert enquiries into confirmed bookings. Verify customer KYC documents. Coordinate vehicle delivery and return schedules. Maintain booking records and update the CRM. Resolve customer queries and complaints professionally. Follow up with customers for payments and feedback. Collect Google reviews after successful rentals. Coordinate with the fleet team to ensure vehicle availability. Prepare daily booking and operations reports.

Required Skills

Excellent communication skills (English and Kannada). Tamil or Hindi is an added advantage. Good customer service and problem-solving skills. Basic knowledge of MS Excel and Google Sheets. Ability to work under pressure and manage multiple bookings. Strong organizational and time management skills.

Qualifications

12 Pass or Any Graduate (Preferred) 1–3 years of experience in customer service, operations, travel, hospitality, or a similar role.

Job Types: Full-time, Permanent
Pay: ₹150,000.00 - ₹200,000.00 per year

Application Question(s)

Are you willing to work from our Bengaluru office?

How many years of customer service experience do you have?

Have you handled customer calls and WhatsApp enquiries before?

Work Location: In person

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