Customer Support Executive (CSE)

Key Responsibilities

Handle customer enquiries through phone calls, WhatsApp, and email. Convert enquiries into confirmed bookings. Verify customer KYC documents. Coordinate vehicle delivery and return schedules. Maintain booking records and update the CRM. Resolve customer queries and complaints professionally. Follow up with customers for payments and feedback. Collect Google reviews after successful rentals. Coordinate with the fleet team to ensure vehicle availability. Prepare daily booking and operations reports.

Required Skills

Excellent communication skills (English and Kannada). Tamil or Hindi is an added advantage. Good customer service and problem-solving skills. Basic knowledge of MS Excel and Google Sheets. Ability to work under pressure and manage multiple bookings. Strong organizational and time management skills.

Qualifications

12 Pass or Any Graduate (Preferred) 1–3 years of experience in customer service, operations, travel, hospitality, or a similar role.

Job Types

Full-time, Permanent

Pay

₹150,000.00 - ₹200,000.00 per year

Application Question(s)

Are you willing to work from our Bengaluru office?

How many years of customer service experience do you have?

Have you handled customer calls and WhatsApp enquiries before?

Work Location

In person