Front Office Executive

Front Desk Executive | Crag Studio Work Location: Crag Studio, Mettuguda, Hyderabad Job Description We are looking for a proactive, organised, and customer-focused Front Desk Executive to manage daily operations, handle customer enquiries, coordinate bookings, and support sales and marketing activities at Crag Studio. Key Responsibilities ● Front Desk Operations: Manage reception, welcome visitors, assist members, and coordinate daily activities. ● Customer Relations: Handle enquiries, registrations, bookings, payments, and membership renewals. ● Lead Management: Follow up with prospective customers through calls and WhatsApp, maintain lead records, and support membership conversions. ● Sales & Marketing: Promote memberships, workshops, classes, and events to prospective customers. ● Coordination: Work closely with trainers and management to ensure smooth facility operations. ● Reporting: Maintain accurate Excel records, track enquiries and follow-ups, and submit daily operational reports. ● Facility Management: Maintain a professional reception environment and report maintenance or safety concerns. Qualifications & Skills ● Education: BBA or B.Com graduates preferred. ● Experience: Fresh graduates or candidates with 1 to 2 years of experience. ● Strong verbal and written communication skills. ● Basic knowledge of sales, marketing, and customer engagement. ● Interest in sports, fitness, with enthusiasm for working in a sports-focused environment. ● Proficiency in MS Excel and basic computer applications. ● Good organisational, multitasking. ● Positive attitude and willingness to learn.