Receptionist

Job Opening

Receptionist – Healthcare Clinic

Company

AKNA Diabetes \& Endocrine Centre

Location

Kesavadasapuram, Thiruvananthapuram, Kerala

Job Type

Full-time

Salary

₹14,000 – ₹18,000 per month (based on experience and skills)

Working Hours

• Monday, Tuesday, Thursday, Friday \& Saturday: 8:00 AM – 8:00 PM
• Sunday: 8:00 AM – 2:00 PM
• Wednesday: Weekly Holiday

Job Description

AKNA Diabetes \& Endocrine Centre is looking for a sincere, punctual, responsible, and patient-friendly Receptionist to join our team.

We are seeking a pleasant, well-mannered, and dedicated individual with excellent communication and interpersonal skills who can efficiently manage front-desk operations and ensure a positive experience for every patient visiting our clinic.

The ideal candidate should be trustworthy, organized, attentive to detail, and committed to maintaining high standards of professionalism and patient care.

Key Responsibilities

• Welcome patients and visitors with a pleasant, polite, and professional attitude.
• Manage patient registrations, appointments, and scheduling efficiently.
• Attend telephone calls and respond to patient enquiries promptly and courteously.
• Communicate effectively with patients in both Malayalam and English.
• Coordinate with doctors, pharmacy, laboratory, and other clinic staff to ensure smooth patient flow.
• Manage patient records, billing, payments, and daily reception reports accurately.
• Handle WhatsApp enquiries, appointment confirmations, and follow-up reminders.
• Maintain an organized and professional reception area.
• Address patient concerns patiently and ensure a positive patient experience.
• Maintain strict confidentiality of patient information.
• Perform other administrative and front-office duties as required.

Required Qualifications \& Skills

• Good communication skills in Malayalam and English are mandatory.
• Pleasant personality with a friendly, polite, and patient-focused approach.
• Sincere, honest, punctual, disciplined, and responsible.
• Good interpersonal skills and the ability to deal patiently with people of different age groups.
• Basic computer knowledge and familiarity with MS Excel, billing software, and digital communication.
• Ability to multitask and work efficiently in a busy clinical environment.
• Good organizational skills and attention to detail.
• Willingness to learn and follow clinic protocols.
• Ability to work cooperatively as part of a team.

Preferred Experience

• Previous experience as a receptionist, front-office executive, or patient coordinator in a hospital, clinic, or healthcare facility is preferred.
• Candidates with relevant experience in patient handling, appointment scheduling, and medical billing will be given preference.
• Freshers with excellent communication skills and the right attitude may also apply.

What We Expect

We strongly value sincerity, punctuality, honesty, professionalism, and a genuine commitment to patient care.

The receptionist is often the first point of contact for our patients. We therefore expect every team member to maintain a welcoming attitude, communicate respectfully, and take personal responsibility for delivering excellent patient service.

Interested candidates are invited to apply with their updated CV through Indeed.

Pay

₹14,000.00 - ₹18,000.00 per month

Work Location

In person