Food and Beverage Attendant

Playhauz Entertainment Pvt Ltd · Delhi

वेतन₹15,000–18,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted27 Oct19 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं55 लिखे हैं

Customer records maintenanceWalk-in client managementRecord-keepingEnd-of-shift balancingCustomer communicationCustomer complaint handlingInbound salesCustomer relationship buildingProduct recommendationGuest relationsIndividual booking creationInbound customer enquiry call handlingCustomer needs analysisSales transaction processingCustomer appointment bookingClient detail updatesOperations coordinationService schedulingGreeting customersClient enquiry handlingInbound voiceClient record-keeping practicesSales invoice generationRefund processingBack office processingFront-of-house coordinationClient needs assessmentLead conversionHandling dissatisfied clientsClient invoicingPayment collectionClient follow-upLead nurturingHospitality industry experienceClient servicesCustomer relationship managementDaily transaction recordingCashing up (food service)Reservation systemsPayment processing in food servicePoint-of-sale transaction managementDocumentation handlingPOS systemsClient educationRestaurant experienceBillingSales follow-upEnd-of-day payment reconciliationConsultative sellingOrder booking managementInvoice creationClient interaction via phone callsHotel managementReservation managementCustomer data entry

इस job के बारे में

Guest Experience & Customer Service

Welcome guests warmly and provide professional, personalised assistance.

Explain Playhauz's facilities, gaming experiences, packages, pricing, and offers.

Understand guest requirements and recommend suitable experiences.

Handle guest queries, feedback, and complaints professionally.

Ensure every guest receives a positive and memorable experience.

Bookings & Reservations

Handle walk-in customers, telephone inquiries, and online booking requests.

Manage reservations for gaming sessions, birthday celebrations, private parties, and corporate events.

Maintain accurate booking records, schedules, and customer information.

Follow up with prospective customers to convert inquiries into confirmed bookings.

Coordinate with the operations team to ensure timely preparation for guest arrivals and events.

Billing & Cash Management

Generate bills and process payments through cash, UPI, cards, and applicable payment systems.

Operate POS, billing software, and booking systems.

Maintain accurate transaction records and assist with daily cash reconciliation.

Ensure billing accuracy and follow company procedures for refunds, discounts, and cancellations.

Maintain proper documentation of bookings, payments, and receipts.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

Flexible schedule

Leave encashment

Provident Fund

Experience

Restaurant: 1 year (Preferred)
Hotel management: 1 year (Preferred)
Work Location: In person

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