Front Desk Receptionist

Job purpose: Deliver a polished, accurate and welcoming guest journey from pre-arrival support through check-out, while protecting guest privacy and hotel revenue.

Reports to

Front Office Manager / Front Office Supervisor

Key duties and responsibilities

• Welcome guests warmly, use professional language and confirm guest needs without making assumptions.
• Process check-in and check-out accurately in the property-management system; verify identification and complete guest registration in line with law and hotel policy.
• Handle reservations, room allocation, key control, deposits, billing, folios and approved payment methods.
• Explain hotel facilities, operating hours, policies and local transport options accurately.
• Coordinate room readiness with Housekeeping and communicate special requests to the relevant teams.
• Manage calls, messages, wake-up calls, guest requests and complaints; record follow-up and escalate safety or service issues promptly.
• Protect personal information, passwords, keys and payment data; never disclose room numbers or guest details to unauthorised persons.
• Complete shift handover, pending-task logs, cash reconciliation where assigned and incident reports.

Qualifications and experience

Graduate and working knowledge of PMS, billing and guest registration. Prior front-office experience is preferred for a premium hotel.

Required skills and attributes

Clear spoken English and local language; additional languages are an advantage; numerical accuracy, composure, grooming, discretion and problem-solving.

Work Location

In person