Front Desk Executive/Guest Relation Team
The Guest Relations Team/Executive is responsible for ensuring a seamless, compassionate, and positive experience for patients and their families at Cadabams Hospitals. This role acts as the first point of contact, handling inquiries, guiding guests, addressing concerns, and enhancing overall patient satisfaction.
Key Responsibilities
Welcome and assist patients, families, and visitors with a warm and professional approach
Manage front desk operations including registrations, admissions coordination, and inquiries
Provide accurate information about hospital services, departments, and processes
Coordinate with clinical and non-clinical teams to ensure smooth patient flow
Handle patient feedback, complaints, and escalations promptly and empathetically
Ensure high standards of customer service and patient experience
Assist in admission and discharge processes, including documentation support
Maintain records of guest interactions, feedback, and service requests
Support patient engagement initiatives and hospitality services
Ensure the reception and waiting areas are well-maintained and welcoming
Qualifications & Requirements
Graduate in any discipline (Hospitality, Healthcare Administration preferred)
0–3 years of experience in guest relations, front office, or customer service
Experience in hospital or healthcare setup is an added advantage
Skills & Competencies
Excellent communication and interpersonal skills
Strong customer service and problem-solving abilities
Empathy and sensitivity while dealing with patients and families
Ability to multitask and work in a fast-paced environment
Professional appearance and demeanor
Basic computer knowledge (MS Office, hospital management systems)
Working Conditions
Rotational shifts, including weekends and holidays
High interaction with patients and caregivers in a healthcare environment
Key Performance Indicators (KPIs)
Patient/guest satisfaction scores
Response time to queries and complaints
Quality of service delivery
Coordination efficiency with internal teams
Feedback resolution turnaround time
- Job Types
- Full-time, Permanent, Fresher
- Pay
- ₹18,000.00 - ₹24,000.00 per month
Benefits
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
- Work Location
- In person
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