Customer Care Executive

Aptronix · Hyderabad

वेतन₹20,000–30,000महीना, जैसा लिखा है

कहाँHyderabadTelangana

प्रकारFull time

Posted29 Oct4 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं40 लिखे हैं

Walk-in client managementRecord-keepingComputer operationMaintenance intervention coordinationAfter-sales serviceCustomer relationship buildingEmail communicationInbound customer enquiry call handlingPhone communicationComputer literacyOperations coordinationSpreadsheetsGreeting customersClient enquiry handlingInbound voiceEnglishBack office processingAfter-sales issue resolutionLocal languageCustomer request processingStakeholder coordinationMaintenance records managementClient servicesCustomer relationship managementWork order creationClient status updatesProductivity softwareHindiClient communication skillsDocumentation handlingProfessional phone etiquetteClient educationBillingCommunication skillsTeam coordinationAfter-sales follow-upOffice phone managementReception managementFront office managementCustomer data entry

इस job के बारे में

Position: Customer Care Executive

Key Responsibilities

Handle customer walk-ins and service inquiries professionally.

Create and manage service job cards for devices received.

Coordinate with technicians regarding repair updates and delivery timelines.

Explain service processes, warranty policies, and repair estimates to customers.

Manage customer calls, emails, and follow-ups regarding service status.

Ensure proper documentation and data entry in service systems.

Handle billing, payment coordination, and device handover process.

Maintain front desk discipline and provide excellent customer experience.

Required Skills

Good communication skills in English, Hindi, and local language preferred.

Strong customer service and coordination skills.

Basic computer knowledge, MS Excel, and billing software understanding.

Ability to handle customer escalations professionally.

Well-groomed and presentable personality.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Application Question(s)

How many years of Work Experience you have in total?

Experience in Apple Products?

Work Location: In person

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