Customer Care Executive

Position

Customer Care Executive

Key Responsibilities

Handle customer walk-ins and service inquiries professionally.

Create and manage service job cards for devices received.

Coordinate with technicians regarding repair updates and delivery timelines.

Explain service processes, warranty policies, and repair estimates to customers.

Manage customer calls, emails, and follow-ups regarding service status.

Ensure proper documentation and data entry in service systems.

Handle billing, payment coordination, and device handover process.

Maintain front desk discipline and provide excellent customer experience.

Required Skills

Good communication skills in English, Hindi, and local language preferred.

Strong customer service and coordination skills.

Basic computer knowledge, MS Excel, and billing software understanding.

Ability to handle customer escalations professionally.

Well-groomed and presentable personality.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Application Question(s)

How many years of Work Experience you have in total?

Experience in Apple Products?

Work Location

In person