Multilingual Customer Support Executive - Telecollection & Telesales (Telugu / Malayalam / Kannada)

MAC TRADERS · Chennai

वेतन₹15,000–25,000महीना, जैसा लिखा है

कहाँChennaiTamil Nadu

प्रकारFull time

Posted23 Oct11 दिन पहले, SimplyHired से

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जो skills माँगे हैं39 लिखे हैं

Debt collection phone callSales persuasionCustomer records maintenanceOutbound salesTeluguInbound customer enquiry call handlingPayment terms negotiationPhone communicationCall loggingClient detail updatesClient enquiry handlingInbound voiceCustomer collection follow-upLead generationMalayalamOutbound telemarketingClient data maintenance in CRMLocal languageOutbound debtor call management12th PassInside salesCustomer payment remindersPayment collectionBachelor's degreeClient follow-upClient servicesPhone canvassingTelesalesKannadaCRM system proficiencyClient communication skillsTelemarketingAfter-call work proceduresDebt collection negotiationDebt collection mediationBusiness lead generationClient liaisonClient interaction via phone callsCustomer data entry

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Job Highlights

Location: Nungambakkam, Chennai
Job Type: Full-Time, Work From Office
Salary Range: ₹16,000 to ₹22,000 per month (+ Attractive Incentives)
Shift Timing: 9:30 AM to 7:00 PM [cite: 1.2.2]
Working Days: 6 Days Working (Fixed/Rotational Week Off)

Job Description

We are urgently hiring energetic and fluent speakers of Telugu, Malayalam, and Kannada for a domestic voice process based in the heart of Nungambakkam, Chennai. The role involves a blend of customer support, telecollection (payment reminders/recovery follow-ups), and telesales.

Key Responsibilities

Telecollection: Handle outbound collection calls to customers, follow up on pending payments, and manage payment negotiations professionally.

Telesales & Customer Support: Handle inbound and outbound calls to explain products/services, generate leads, and solve customer queries.

Maintain accurate records of calls, updates, and customer data in the CRM system [cite: 1.1.5].

Ensure conversion targets and collection KPIs are met consistently.

Candidate Requirements

Languages Mandatory: Fluent spoken proficiency in at least one or more of the target languages: Telugu, Malayalam, or Kannada.
Qualification: 12th Pass or Any Graduate (Freshers and Experienced candidates both welcome).

Good interpersonal, convincing, and listening skills.

Prior experience in BPO, telecalling, telesales, or debt collection/telecollection is an added advantage

Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person

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