Multilingual Customer Support Executive - Telecollection & Telesales (Telugu / Malayalam / Kannada)

MAC TRADERS · Chennai

Pay₹15,000–25,000a month, as listed

WhereChennaiTamil Nadu

TypeFull time

Posted23 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list39 named

Debt collection phone callSales persuasionCustomer records maintenanceOutbound salesTeluguInbound customer enquiry call handlingPayment terms negotiationPhone communicationCall loggingClient detail updatesClient enquiry handlingInbound voiceCustomer collection follow-upLead generationMalayalamOutbound telemarketingClient data maintenance in CRMLocal languageOutbound debtor call management12th PassInside salesCustomer payment remindersPayment collectionBachelor's degreeClient follow-upClient servicesPhone canvassingTelesalesKannadaCRM system proficiencyClient communication skillsTelemarketingAfter-call work proceduresDebt collection negotiationDebt collection mediationBusiness lead generationClient liaisonClient interaction via phone callsCustomer data entry

About this job

Job Highlights

Location: Nungambakkam, Chennai
Job Type: Full-Time, Work From Office
Salary Range: ₹16,000 to ₹22,000 per month (+ Attractive Incentives)
Shift Timing: 9:30 AM to 7:00 PM [cite: 1.2.2]
Working Days: 6 Days Working (Fixed/Rotational Week Off)

Job Description

We are urgently hiring energetic and fluent speakers of Telugu, Malayalam, and Kannada for a domestic voice process based in the heart of Nungambakkam, Chennai. The role involves a blend of customer support, telecollection (payment reminders/recovery follow-ups), and telesales.

Key Responsibilities

Telecollection: Handle outbound collection calls to customers, follow up on pending payments, and manage payment negotiations professionally.

Telesales & Customer Support: Handle inbound and outbound calls to explain products/services, generate leads, and solve customer queries.

Maintain accurate records of calls, updates, and customer data in the CRM system [cite: 1.1.5].

Ensure conversion targets and collection KPIs are met consistently.

Candidate Requirements

Languages Mandatory: Fluent spoken proficiency in at least one or more of the target languages: Telugu, Malayalam, or Kannada.
Qualification: 12th Pass or Any Graduate (Freshers and Experienced candidates both welcome).

Good interpersonal, convincing, and listening skills.

Prior experience in BPO, telecalling, telesales, or debt collection/telecollection is an added advantage

Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person

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