Import Customer Service

Manage end-to-end customer service activities for FCL, LCL and Air Import shipments.

Handle customer inquiries, shipment status updates, and service-related requests promptly.

Coordinate with overseas agents, shipping lines, airlines, transporters and customs brokers.

Track shipments and proactively communicate delays, schedule changes and exceptions to customers.

Coordinate import documentation, including arrival notices, delivery orders, bills of lading, air waybills and other relevant documents.

Ensure timely cargo clearance and delivery in coordination with operations and customs teams.

Maintain accurate shipment records, trackers and customer communication logs.

Resolve customer complaints and operational issues efficiently.

Coordinate with pricing, sales, finance and operations teams to ensure smooth shipment handling.

Monitor service levels, meet agreed timelines and maintain strong customer relationships.

Required Skills & Competencies

Strong understanding of FCL, LCL and Air Import processes.

Knowledge of import documentation, shipment tracking and delivery coordination.

Excellent communication, customer-handling and coordination skills.

Strong problem-solving abilities and attention to detail.

Proficiency in MS Office, particularly Excel, and logistics systems or portals.

Ability to manage multiple shipments and priorities in a fast-paced environment.

Customer-centric mindset with a focus on service quality and timely execution.

Preferred Qualifications

Graduate in any discipline; logistics or supply chain qualifications are an advantage.

2–4 years of relevant experience in Import Customer Service within the freight forwarding industry.

Practical experience handling FCL, LCL and Air Import shipments.

Candidates with experience in international freight forwarding will be preferred.

Pay

From ₹700,000.00 per year

Benefits

Health insurance

Provident Fund

Work Location

In person