Sea Export Import Customer Service Executive

Job Overview

We are looking for a meticulous, detail-oriented Documentation Executive to manage the generation, verification, and filing of all international shipping paperwork. In this role, you will ensure 100% accuracy in shipping instructions and regulatory filings to ensure smooth customs clearance and cargo release.

Key Responsibilities

Drafting & Issuance: Prepare and execute critical logistics documents including Bill of Lading drafts (MBL/HBL), Air Waybills (MAWB/HAWB), Commercial Invoices, and Packing Lists.

Data Verification: Thoroughly cross-check all customer-provided data against manifest details to eliminate clerical errors before final submission to carriers.

Filing & Compliance

Submit precise Manifests (IGM/EGM) and shipping instructions to shipping lines and airlines within strict cut-off times.

Customs Coordination: Cross-verify documentation accuracy to assist the customs clearance team, minimizing the risk of customs holds or ICEGATE errors.

Discrepancy Resolution

Promptly identify and resolve any documentation errors, amendments, or weight discrepancies with clients and port agents.

Archiving

Maintain organized, up-to-date digital and physical records of all shipment files for audit compliance.

Requirements

Proven experience in a core documentation role within Indian freight forwarding or CHA sectors.

Excellent data entry speed and deep familiarity with ocean/air export-import shipping terms.

Job Type

Full-time

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person