Patient Relation Officer

We’re Hiring: Patient Relations Officer

Ashwini Group of Hospitals

Ashwini Group of Hospitals is looking for a courteous, empathetic, and service-oriented Patient Relations Officer to support patients and their families throughout their hospital experience.

Key Responsibilities

• Welcome patients and visitors and guide them to the appropriate departments.

• Respond to patient enquiries, concerns, and feedback with professionalism and empathy.

• Coordinate with doctors, nurses, and administrative teams to help resolve patient issues.

• Support appointment scheduling, admissions, discharges, and other patient-service processes.

• Maintain accurate records of enquiries, complaints, and follow-up actions.

• Help ensure a smooth, respectful, and positive patient experience.

Qualifications

• Bachelor’s degree or diploma in Healthcare Administration, Hospital Management, Business Administration, or a related field**.

• Strong communication and interpersonal skills.

• Proficiency in English and the local language; additional languages are an advantage.

• Basic computer skills and the ability to maintain accurate records.

• Prior experience in a hospital, clinic, customer service, or patient-facing role is preferred.

• Compassionate, patient, well-organized, and able to handle sensitive situations discreetly.

Interested candidates are invited to apply and become part of the Ashwini Group of Hospitals team.

Work Location

In person