Patient Relation Officer

Medical Trust Hospital · Kochi

वेतन₹20,000–28,000महीना, जैसा लिखा है

कहाँKochiKerala

प्रकारFull time

Posted7 Nov4 दिन पहले, SimplyHired से

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जो skills माँगे हैं32 लिखे हैं

Customer feedback collectionCollaborate with healthcare professionalsMSWCustomer complaint handlingMHAOperations coordinationCustomer complaint documentationStakeholder liaisonGreeting customersClient enquiry handlingCustomer feedback analysisInternal team coordination for query resolutionCross-departmental liaisonFront-of-house coordinationAdmissions and discharge process managementHandling dissatisfied clientsClient feedback collectionBachelor's degreeClient servicesPatient flow managementBusiness AdministrationSocial WorkPatient orientationHandling patient queriesPatient registrationMBAEscalation handlingInternal team coordination for issue resolutionMaster's degree – Hospital AdministrationClient liaisonMedical administrationIssue reporting

इस job के बारे में

Duties & Responsibilities

Welcome patients and attendants, guide them through registration, admission, consultations, diagnostics, and discharge processes.

Listen to, record, and resolve patient complaints or service concerns calmly and professionally, escalating critical or sensitive issues to management

Liaise between doctors, nurses, billing, pharmacy, insurance/TPA desks, and housekeeping to speed up requests and clear bottlenecks

Collect patient feedback via surveys, forms, or digital tools to track satisfaction metrics and spot areas for service improvement.

Qualification

Master of Social Work (MSW), Master of Hospital Administration (MHA), Master of Business Administration (MBA) in Healthcare/Health Management, or a Bachelor’s in Healthcare Administration

Experience: 1-2 year
Pay: ₹20,000.00 - ₹28,000.00 per month
Work Location: In person

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