Voice and non voice

Ascentre technologies · Coimbatore

वेतन₹15,000–22,000महीना, जैसा लिखा है

कहाँCoimbatoreTamil Nadu

प्रकारFull time

Posted29 Oct13 दिन पहले, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं23 लिखे हैं

Live chatMicrosoft ExcelEmail communicationInbound customer enquiry call handlingPhone communicationCall loggingWriting skillsClient enquiry handlingCorrespondence draftingInbound voiceEnglishMaster's degreeAchieving service-level targetsSLA adherenceBachelor's degreeCustomer service through social mediaClient servicesRespectful communicationNon-voiceHindiProfessional phone etiquetteAfter-call work proceduresClient interaction via phone calls

इस job के बारे में

Voice responsibilities

Handle inbound (and outbound, if applicable) calls professionally

Listen actively, identify the issue, and resolve it on the first call where possible

Meet targets for average handle time, call quality, and CSAT

Document call details accurately in the CRM

Non-voice responsibilities

Respond to customer queries via live chat, email, and social channels

Manage multiple chats at once while keeping response quality high

Write clear, grammatically correct, empathetic messages

Meet response-time and resolution-time SLAs

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

Flexible schedule

Work Location: In person

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