Voice and non voice

Ascentre technologies · Coimbatore

Pay₹15,000–22,000a month, as listed

WhereCoimbatoreTamil Nadu

TypeFull time

Posted29 Oct13 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list23 named

Live chatMicrosoft ExcelEmail communicationInbound customer enquiry call handlingPhone communicationCall loggingWriting skillsClient enquiry handlingCorrespondence draftingInbound voiceEnglishMaster's degreeAchieving service-level targetsSLA adherenceBachelor's degreeCustomer service through social mediaClient servicesRespectful communicationNon-voiceHindiProfessional phone etiquetteAfter-call work proceduresClient interaction via phone calls

About this job

Voice responsibilities

Handle inbound (and outbound, if applicable) calls professionally

Listen actively, identify the issue, and resolve it on the first call where possible

Meet targets for average handle time, call quality, and CSAT

Document call details accurately in the CRM

Non-voice responsibilities

Respond to customer queries via live chat, email, and social channels

Manage multiple chats at once while keeping response quality high

Write clear, grammatically correct, empathetic messages

Meet response-time and resolution-time SLAs

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

Flexible schedule

Work Location: In person

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