Customer Support CUM Sales Executive - Evening Shift

Job Title

Customer Service and Sales executive - Evening Shift (5:30 pm- 1:30am)

Department

Operations

Location

Kochi, Kerala, India

Shift –Remote - Evening Shift (5:30 pm- 1:30am)

Reports To

Chief Executive Officer

Job Overview

Dandpo is looking for a Customer Service and Sales Executive - Evening shift for managing customer inquiries, assisting clients with product selection, and converting inquiries into confirmed orders. The role requires a proactive individual who can act as the first point of contact for customers, ensuring a seamless ordering experience and maintaining strong client relationships.

Key Responsibilities

Customer Service

• Respond promptly to customer inquiries via phone, email, WhatsApp, website chat, and social media.
• Provide detailed information regarding products, pricing, customization options, and delivery timelines.
• Assist customers in selecting suitable printing products and services based on their requirements.
• Address and resolve customer complaints or issues in a professional and timely manner.
• Maintain accurate records of customer interactions in the CRM or internal systems.

Sales & Lead Conversion

• Convert incoming inquiries into confirmed sales orders.
• Proactively follow up with leads, quotations, and pending orders.
• Upsell and cross-sell additional products or services where appropriate.
• Prepare and share quotations, invoices, and order confirmations with customers.
• Achieve monthly sales targets of 100k and contribute to overall revenue growth.

Order Coordination

• Coordinate with design, production, and logistics teams to ensure timely processing and delivery of orders.
• Monitor order progress and keep customers updated regarding production and delivery status.
• Ensure all order details are accurately captured before production begins.

Relationship Management

• Build long-term relationships with customers to encourage repeat business.
• Maintain a database of regular clients and follow up for future requirements.
• Collect customer feedback to help improve products and services.

Pay

From ₹35,000.00 per month

Work Location

In person