Customer Support Executive (CSE)

Roles \& Responsibilities

• Overseeing the customer service process.

• Resolving customer complaints brought to your attention.

• Planning the training and standardization of service delivery.

• Monitoring the work of individual representatives and of the team.

• Conducting quality assurance surveys with customers and providing feedback to the staff.

• Possessing excellent product knowledge to enhance customer support.

Skills Required

• Excellent interpersonal and written and oral communication skills.

• Knowledge of CRM systems.

• Computer skills.

• Knowledge of mediation and conflict resolution techniques is preferable.

• Fluent in English, Hindi and Local Language

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

• Health insurance
• Provident Fund

Work Location

In person