SR
Customer Support Executive (CSE)
SRI BALAJI MAXMAIL PVT LTD · Bangalore
PayPay not listed
WhereBangalore
TypeFulltime
Posted2 Nov4 days ago, via Indeed
About this job
Roles \& Responsibilities
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Skills Required
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Fluent in English, Hindi and Local Language
- Pay
- ₹20,000.00 - ₹25,000.00 per month
Benefits
- Health insurance
- Provident Fund
- Work Location
- In person
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