Team Lead-Voice TAC&SA

Tata Teleservices · Pune

Senior

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कहाँPuneMaharashtra

प्रकारFull time

Posted8 Novआज, Adzuna से

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इस job के बारे में

Description Job responsibility Job Purpose To lead the Enterprise Voice TAC team focused on advanced technical issue resolution across SIP, PRI, and IMS (Nokia/UTStar) platforms, including ZTE NGN components. This role is critical in ensuring rapid response to customer complaints, incident resolution, protocol-level analysis, and cross-vendor coordination to maintain high voice service reliability. Key Responsibilities 1. Technical Escalation Handling Act as the final technical L3 escalation po…

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