Team Lead-Voice TAC&SA

Tata Teleservices · Pune

Senior

PayPay not listed

WherePuneMaharashtra

TypeFull time

Posted8 NovToday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Description Job responsibility Job Purpose To lead the Enterprise Voice TAC team focused on advanced technical issue resolution across SIP, PRI, and IMS (Nokia/UTStar) platforms, including ZTE NGN components. This role is critical in ensuring rapid response to customer complaints, incident resolution, protocol-level analysis, and cross-vendor coordination to maintain high voice service reliability. Key Responsibilities 1. Technical Escalation Handling Act as the final technical L3 escalation po…

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