Customer Care Executive

Easy Stays Hotel · Kochi

वेतन₹15,000–20,000महीना, जैसा लिखा है

कहाँKochiKerala

प्रकारFull time

Posted6 Nov4 दिन पहले, SimplyHired से

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जो skills माँगे हैं54 लिखे हैं

Sales persuasionSales objection handlingComputer operationCustomer complaint handlingAdd-on service promotionInbound salesOutbound lead nurturingCollaboration with salesCustomer relationship buildingEmail communicationGuest relationsInbound customer enquiry call handlingCoordination with sales teamsPhone communicationComputer literacyStakeholder liaisonClient enquiry handlingOpportunity qualificationCorrespondence draftingInbound voiceEscalation managementInternal team coordination for query resolutionOutbound telemarketingCross-departmental liaisonLead conversionHandling dissatisfied clientsBusiness etiquetteCustomer request processingSales quotingLead nurturingClient servicesCustomer relationship managementPhone canvassingRespectful communicationHotel customer satisfaction operationsComputer skillsProviding product informationClient communication skillsTelemarketingSuggestive sellingProfessional phone etiquetteEscalation handlingInternal team coordination for issue resolutionComplaint resolution call handlingClient educationCommunication skillsSales follow-upClient liaisonAdd-on salesCross-functional communicationLead qualification callsQuota attainmentClient interaction via phone callsSales lead qualification

इस job के बारे में

Job Description

We’re seeking a skilled and friendly Customer Care Executive to join our team at Hotel Easystays, Kalamassery, Kochi.

Hotel Customer Care Executive

Handle inbound calls and emails from prospects and customers, and resolve queries on first contact wherever possible.
Make outbound follow-up calls to leads, quotation requests and abandoned enquiries.
Qualify leads and pass them to the sales team with complete, accurate information.
Explain services, pricing, packages and offers clearly, and upsell or cross-sell where relevant.
Prepare and send quotations, confirmations and follow-up communication.
Coordinate with sales, operations and back-office teams to close pending customer requests.
Handle objections and escalate complaints or complex cases per the escalation matrix.
Meet daily and monthly targets for calls, conversions and quality scores.

Requirements

Minimum 6 months of experience in Customer Care / Customer Service.
Good communication and interpersonal skills.
Ability to handle customer enquiries, calls, and guest complaints.
Must be polite, professional, and well-groomed.
Basic computer knowledge is preferred.

Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person

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