EA
Customer Care Executive
Easy Stays Hotel · Kochi
Pay₹15,000–20,000a month, as listed
WhereKochiKerala
TypeFull time
Posted6 Nov3 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list54 named
Sales persuasionSales objection handlingComputer operationCustomer complaint handlingAdd-on service promotionInbound salesOutbound lead nurturingCollaboration with salesCustomer relationship buildingEmail communicationGuest relationsInbound customer enquiry call handlingCoordination with sales teamsPhone communicationComputer literacyStakeholder liaisonClient enquiry handlingOpportunity qualificationCorrespondence draftingInbound voiceEscalation managementInternal team coordination for query resolutionOutbound telemarketingCross-departmental liaisonLead conversionHandling dissatisfied clientsBusiness etiquetteCustomer request processingSales quotingLead nurturingClient servicesCustomer relationship managementPhone canvassingRespectful communicationHotel customer satisfaction operationsComputer skillsProviding product informationClient communication skillsTelemarketingSuggestive sellingProfessional phone etiquetteEscalation handlingInternal team coordination for issue resolutionComplaint resolution call handlingClient educationCommunication skillsSales follow-upClient liaisonAdd-on salesCross-functional communicationLead qualification callsQuota attainmentClient interaction via phone callsSales lead qualification
About this job
Job Description
We’re seeking a skilled and friendly Customer Care Executive to join our team at Hotel Easystays, Kalamassery, Kochi.
Hotel Customer Care Executive
- Handle inbound calls and emails from prospects and customers, and resolve queries on first contact wherever possible.
- Make outbound follow-up calls to leads, quotation requests and abandoned enquiries.
- Qualify leads and pass them to the sales team with complete, accurate information.
- Explain services, pricing, packages and offers clearly, and upsell or cross-sell where relevant.
- Prepare and send quotations, confirmations and follow-up communication.
- Coordinate with sales, operations and back-office teams to close pending customer requests.
- Handle objections and escalate complaints or complex cases per the escalation matrix.
- Meet daily and monthly targets for calls, conversions and quality scores.
Requirements
- Minimum 6 months of experience in Customer Care / Customer Service.
- Good communication and interpersonal skills.
- Ability to handle customer enquiries, calls, and guest complaints.
- Must be polite, professional, and well-groomed.
- Basic computer knowledge is preferred.
- Pay
- ₹15,000.00 - ₹20,000.00 per month
- Work Location
- In person
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