Customer Service Assistant

A Customer Service Assistant is responsible for providing excellent customer support by assisting customers with their enquiries, handling complaints, providing product or service information, and ensuring customer satisfaction. The role involves communicating professionally with customers, resolving issues efficiently, and maintaining positive relationships with customers.

Key Responsibilities

Respond to customer enquiries through phone calls, emails, messages, and in-person interactions.

Provide accurate information about products, services, prices, and company policies.

Handle customer complaints and resolve issues in a professional and timely manner.

Assist customers with orders, bookings, payments, returns, and exchanges.

Maintain accurate customer records and update information in the company's database.

Follow up with customers to ensure their concerns have been resolved.

Coordinate with other departments to address customer needs and concerns.

Maintain a friendly, professional, and helpful attitude when dealing with customers.

Meet customer service standards and performance targets.

Perform general administrative duties and other tasks assigned by the supervisor.

Pay

₹13,000.00 - ₹16,000.00 per month

Work Location

In person