Customer Relationship Executive (CRE- Fresher)

Klicpic · Bangalore

वेतन₹25,000–30,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted7 Nov4 दिन पहले, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं30 लिखे हैं

Live chatCustomer records maintenanceRecord-keepingCustomer relationship buildingTeluguEmail communicationInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationClient detail updatesClient enquiry handlingInbound voiceClient data maintenance in CRMLocal languageMaster's degree12th PassAchieving service-level targetsBachelor's degreeCustomer service through social mediaClient servicesKannadaCRM system proficiencyProviding product informationAfter-call work proceduresEscalation handlingClient educationIssue reportingClient interaction via phone callsCustomer account updatingCustomer data entry

इस job के बारे में

Job description

Handling Customer Inquiries

Responding to customer questions via phone, email, live chat, or social media.

Providing accurate, valid, and complete information.

Resolving Issues

Troubleshooting service issues.

Escalating complex problems to higher-level support or other departments.

Following up to ensure resolution and customer satisfaction.

Maintaining Customer Records

Logging all interactions in a customer relationship management (CRM) system.

Updating customer accounts with service information and outcomes.

Product and Service Knowledge

Staying informed about company services, and policies.

Explaining features, pricing, and benefits to customers.

Improving Customer Experience

Identifying trends or recurring issues and reporting them to management.

Suggesting improvements to processes, FAQs, or support content.

Achieving Performance Metrics

Meeting KPIs such as response time, resolution time, and customer satisfaction scores (CSAT).

Managing high-volume contact efficiently while maintaining quality service.

Job Type: Full-time

Benefits

Cell phone reimbursement

Work Location: In person
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Education

Higher Secondary(12th Pass) (Preferred)

Language

Kannada, Telugu (Preferred)

Work Location: In person

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