Customer Relationship Executive (CRE- Fresher)

Job description

Handling Customer Inquiries

Responding to customer questions via phone, email, live chat, or social media.

Providing accurate, valid, and complete information.

Resolving Issues

Troubleshooting service issues.

Escalating complex problems to higher-level support or other departments.

Following up to ensure resolution and customer satisfaction.

Maintaining Customer Records

Logging all interactions in a customer relationship management (CRM) system.

Updating customer accounts with service information and outcomes.

Product and Service Knowledge

Staying informed about company services, and policies.

Explaining features, pricing, and benefits to customers.

Improving Customer Experience

Identifying trends or recurring issues and reporting them to management.

Suggesting improvements to processes, FAQs, or support content.

Achieving Performance Metrics

Meeting KPIs such as response time, resolution time, and customer satisfaction scores (CSAT).

Managing high-volume contact efficiently while maintaining quality service.

Job Type

Full-time

Benefits

Cell phone reimbursement

Work Location

In person

Job Type

Full-time

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Education

Higher Secondary(12th Pass) (Preferred)

Language

Kannada, Telugu (Preferred)

Work Location

In person