Accounts & E-commerce Operations Executive

Stickity Retail PVt Ltd · Delhi

वेतन₹20,000–25,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted9 Novआज, SimplyHired से

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जो skills माँगे हैं51 लिखे हैं

Order fulfilment coordinationCustomer follow-upsExpense trackingRecord-keepingCustomer communicationCustomer complaint handlingAfter-sales serviceGoogle SheetsEmail communicationCustomer returns handlingCredit note processingRefund and exchange processingSales transaction processingReturns processingOperations coordinationWriting skillsClient enquiry handlingCorrespondence draftingBack office operationsVendor coordinationZoho BooksShopifyCross-departmental liaisonRefund processingBack office processingCredit note processE-CommerceInvoice processingReturns processing in distribution operationsPayment collectionAccounts payable managementAccounting entry posting softwareClient servicesCustomer relationship managementDaily transaction recordingPayment gateway systemsNon-voiceFinancial reconciliationManagement reportingLogistics order managementAccounts payable processingProductivity softwareOrder issue resolutionCourier and postal service assistanceInternal team coordination for issue resolutionInternal communicationE-commerce organisation experienceBillingCommunication skillsTeam coordinationAfter-sales follow-up

इस job के बारे में

Job Title: Accounts & E-commerce Operations Executive – Zoho Books
Company: CareFone / Stickity Retail Pvt. Ltd.
Location: Gujranwala Town Part-1, Delhi
Job Type: Full-time
Experience: 1–3 years preferred

Role Overview

We are looking for an Accounts & E-commerce Operations Executive to manage the day-to-day accounts and backend operations of our D2C e-commerce brands.

This is not a traditional accounting-only role. You will work across Zoho Books, Shopify, orders, refunds, returns, customer queries, payments, and daily e-commerce operations.

Key Responsibilities

Maintain day-to-day books and accounting entries in Zoho Books.

Record and reconcile sales, expenses, purchases, bank transactions, and payments.

Manage invoices, vendor bills, refunds, credit notes, and basic GST-related records.

Reconcile Shopify orders, payment gateways, COD settlements, refunds, and bank receipts.

Manage customer refunds, returns, exchanges, cancellations, and order-related issues.

Handle customer queries through email, WhatsApp, and other support channels.

Follow up on pending payments, refunds, failed deliveries, and operational discrepancies.

Coordinate with dispatch, warehouse, courier partners, and internal teams.

Maintain basic operational and accounts reports using Excel / Google Sheets.

Assist with other day-to-day e-commerce and accounts-related operations.

Requirements

Hands-on knowledge of Zoho Books is compulsory.

1–3 years of experience in accounting, e-commerce operations, or a similar role.

Good understanding of bookkeeping, reconciliation, invoices, expenses, refunds, and basic GST.

Comfortable working with Excel / Google Sheets.

Good written communication skills for handling customers and emails.

Strong attention to detail and ability to manage multiple daily tasks.

Comfortable working in a fast-moving D2C / e-commerce environment.

Good to Have

Experience with Shopify or other e-commerce platforms.

Experience reconciling payment gateways and COD settlements.

Experience with courier dashboards, returns, refunds, and order management.

Previous experience with a D2C or e-commerce brand.

Important: We use Zoho Books, not Tally. Candidates without working knowledge of Zoho Books should not apply.

Salary

As per experience and skill level.

Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person

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