Accounts & E-commerce Operations Executive

Job Title

Accounts & E-commerce Operations Executive – Zoho Books

Company

CareFone / Stickity Retail Pvt. Ltd.

Location

Gujranwala Town Part-1, Delhi

Job Type

Full-time

Experience

1–3 years preferred

Role Overview

We are looking for an Accounts & E-commerce Operations Executive to manage the day-to-day accounts and backend operations of our D2C e-commerce brands.

This is not a traditional accounting-only role. You will work across Zoho Books, Shopify, orders, refunds, returns, customer queries, payments, and daily e-commerce operations.

Key Responsibilities

Maintain day-to-day books and accounting entries in Zoho Books.

Record and reconcile sales, expenses, purchases, bank transactions, and payments.

Manage invoices, vendor bills, refunds, credit notes, and basic GST-related records.

Reconcile Shopify orders, payment gateways, COD settlements, refunds, and bank receipts.

Manage customer refunds, returns, exchanges, cancellations, and order-related issues.

Handle customer queries through email, WhatsApp, and other support channels.

Follow up on pending payments, refunds, failed deliveries, and operational discrepancies.

Coordinate with dispatch, warehouse, courier partners, and internal teams.

Maintain basic operational and accounts reports using Excel / Google Sheets.

Assist with other day-to-day e-commerce and accounts-related operations.

Requirements

Hands-on knowledge of Zoho Books is compulsory.

1–3 years of experience in accounting, e-commerce operations, or a similar role.

Good understanding of bookkeeping, reconciliation, invoices, expenses, refunds, and basic GST.

Comfortable working with Excel / Google Sheets.

Good written communication skills for handling customers and emails.

Strong attention to detail and ability to manage multiple daily tasks.

Comfortable working in a fast-moving D2C / e-commerce environment.

Good to Have

Experience with Shopify or other e-commerce platforms.

Experience reconciling payment gateways and COD settlements.

Experience with courier dashboards, returns, refunds, and order management.

Previous experience with a D2C or e-commerce brand.

Important

We use Zoho Books, not Tally. Candidates without working knowledge of Zoho Books should not apply.

Salary

As per experience and skill level.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person