Customer Support Executive

We are looking for a proactive and customer-oriented Customer Support Executive to handle customer enquiries, understand their EV charging requirements, recommend suitable products, and convert enquiries into sales. Key Responsibilities Respond to customer enquiries across WhatsApp, calls, website and other channels. Understand customer requirements and recommend the right EV charging solutions. Follow up with prospective customers and drive enquiry-to-sales conversions. Explain product features, compatibility, pricing and installation requirements. Coordinate with the sales and service teams to ensure a smooth customer experience. Maintain enquiry records and follow up on pending leads. Preferred Qualifications Good communication skills in English Basic electrical knowledge or an interest in learning about EV charging. Minimum 3 years of Customer service or inside sales experience preferred. Comfortable handling customer conversations and follow-ups.