Customer Support Specialist

Roles & Responsibilities

• Completing end to end Targets.
• Outbound call process (min. 100 - 150 calls in a day).
• Fetching out References.
• Completing 2 hours connected call duration by the day end.
• Responsible for the student Help/ issues over calls.
• Grievance handling/ query handling based on the academics and curriculum.
• Fetching out References and taking feedback from the students.
• Handling escalations & cancellation of students, working towards retention.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Qualification

• Graduate/Post Graduate in any discipline.
• Experience (1-3 years) can apply.
• Attractive Incentive Structure.

Job Types

Full-time, Permanent

Pay

₹20,000.00 - ₹30,000.00 per month

Ability to commute/relocate

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Are you comfortable with target based profile?

What is your current in-hand salary on monthly basis?

Education

Bachelor's (Required)

Experience

Customer support

1 year (Required)

Language

English (Required)

Work Location

In person