Customer Support Executive

communication skillsconfidencecustomer supportinterpersonal skillsproblem solving skills

Location

Jasola, Delhi

Employment Type

Full time

Location Type

On site

Department

Customer Support

Interview Process

1

Application Review

2

Screening Round

3

AI Interview Round

About Nikah Forever

Nikah Forever is India's leading community matrimony platform, dedicated to making marriages convenient and meaningful for the Muslim community. With over 2.8 Million+ members and 70,000+ successful matches, we are redefining how people connect and build lifelong relationships through trust, technology and cultural understanding. Our mission is to simplify the marriage journey while fostering genuine connections rooted in shared values and traditions.

About this job

As a Customer Support Executive at NikahForever, you will play a vital role in ensuring a seamless and satisfying experience for users. You will assist customers through calls and chats, help them use the platform effectively, and contribute to overall customer satisfaction. This role is ideal for individuals who are passionate about communication, problem-solving, and delivering excellent customer service.

Working Hours

10:00 AM – 6:00 PM Weekly Off: Friday Salary: ₹18,000 per month

Responsibility

Handle customer queries through calls and chat support.

Resolve customer concerns promptly and professionally.

Guide users on how to use the platform effectively.

Provide accurate information about services and features.

Build and maintain positive customer relationships.

Contribute to customer satisfaction and retention.

Qualification

Graduate or fresher with an interest in customer service and client interaction.

Strong verbal and written communication skills.

Ability to understand and resolve customer queries effectively.

Eagerness to learn and grow in a fast-paced environment.

Proactive, positive, and professional attitude.

Ability to work efficiently as part of a team.