Customer Care Agent

SHEEL PARIHAR FOODWORKS PRIVATE LIMITED · Delhi

वेतन₹13,000–17,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted10 Novकल, SimplyHired से

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दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं71 लिखे हैं

Order fulfilment coordinationCustomer records maintenanceLead generation from existing customersCustomer complaint handlingAdd-on service promotionContract renewal managementInbound salesAfter-sales serviceConfidential information handlingOutbound lead nurturingSales reportingCustomer relationship buildingInbound customer enquiry call handlingPhone communicationCustomer serviceClient detail updatesOperations coordinationClient enquiry handlingInbound voiceClient record-keeping practicesRetention call handlingEscalation managementInternal team coordination for query resolutionOutbound telemarketingEnglishClient data maintenance in CRMAfter-sales issue resolutionLead conversionHandling dissatisfied clientsSales order documentationBusiness etiquetteDaily operations report preparationRecords managementCustomer request processingLead nurturingConfidential record keepingClient servicesPhone canvassingCustomer renewal managementCustomer loyaltyClient retention strategyTelesalesCustomer service report generationOrder takingLogistics order managementCRM system proficiencyBilling issue enquiriesOrder issue resolutionProviding product informationTelemarketingMonthly sales quota achievementDiplomaSuggestive sellingProfessional phone etiquetteInternal team coordination for issue resolutionComplaint resolution call handlingClient educationSales activity reportingSales follow-upClient liaisonTeam coordinationAdd-on salesAfter-sales follow-upCustomer acquisitionOffice phone managementOrder booking managementIssue reportingClosing dealsCommunication with kitchen staffCustomer account updatingCustomer data entry

इस job के बारे में

Handle incoming and outgoing customer calls, WhatsApp messages, and enquiries professionally.

Explain tiffin subscription plans, pricing, menus, delivery schedules, and company policies.

Convert customer enquiries into successful subscription sales.

Follow up with potential customers and achieve daily and monthly sales targets.

Manage new orders, subscription renewals, pauses, and extensions.

Maintain accurate customer details, order records, and subscription information in the CRM.

Coordinate with the kitchen team for daily meal preparation requirements and order counts.

Coordinate with the delivery team to ensure smooth and timely meal deliveries.

Handle customer complaints regarding food quality, quantity, packaging, and delivery.

Escalate unresolved complaints and operational issues to the concerned department or management.

Follow up with existing customers to encourage subscription renewals and retention.

Promote premium subscriptions, meal upgrades, and additional services to increase sales.

Verify customer payments and coordinate with the accounts team regarding billing issues.

Prepare and submit daily reports on customer enquiries, sales, renewals, complaints, and pending orders.

Follow company SOPs, maintain customer confidentiality, ensure professional communication, and deliver excellent customer service.

Pay: ₹13,000.00 - ₹17,000.00 per month

Application Question(s)

Afternoon shift

Education

Diploma (Preferred)

Experience

Customer service: 5 years (Required)

Language

English (Required)

Location

Delhi, Delhi (Required)

Shift availability

Day Shift (Required)

Work Location: In person

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