Customer Care Agent

Handle incoming and outgoing customer calls, WhatsApp messages, and enquiries professionally.

Explain tiffin subscription plans, pricing, menus, delivery schedules, and company policies.

Convert customer enquiries into successful subscription sales.

Follow up with potential customers and achieve daily and monthly sales targets.

Manage new orders, subscription renewals, pauses, and extensions.

Maintain accurate customer details, order records, and subscription information in the CRM.

Coordinate with the kitchen team for daily meal preparation requirements and order counts.

Coordinate with the delivery team to ensure smooth and timely meal deliveries.

Handle customer complaints regarding food quality, quantity, packaging, and delivery.

Escalate unresolved complaints and operational issues to the concerned department or management.

Follow up with existing customers to encourage subscription renewals and retention.

Promote premium subscriptions, meal upgrades, and additional services to increase sales.

Verify customer payments and coordinate with the accounts team regarding billing issues.

Prepare and submit daily reports on customer enquiries, sales, renewals, complaints, and pending orders.

Follow company SOPs, maintain customer confidentiality, ensure professional communication, and deliver excellent customer service.

Pay

₹13,000.00 - ₹17,000.00 per month

Application Question(s)

Afternoon shift

Education

Diploma (Preferred)

Experience

Customer service

5 years (Required)

Language

English (Required)

Location

Delhi, Delhi (Required)

Shift availability

Day Shift (Required)

Work Location

In person