Front Office Executive (Receptionist)

Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client.

Key Responsibilities

Collaborate with other members of the company on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

• Collect all closed work orders to close the calls.
• Produce reports based on the data collected, through produced work orders.
• Receive and answer all incoming calls/mails/papers reporting complaints or work requests
• Log in the call through the software, which in term generates work orders

Set up reports with all collected data coming from the work orders for the Client , transparency and information purposes

• Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
• Maintain the confidentiality and security of all data and information relating to the facility
• Maintain professional appearance at all times

Qualification

• HSC/equivalent or Diploma holder or Graduate
• Minimum 2 years experience in any facility management company or in a hospitality industry.
• Excellent knowledge of Word and Excel
• Excellent customer service skills
• Excellent communication skills
• Ability to deal with various types of people
• Effective time management skills

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Provident Fund

Education

Bachelor's (Required)

Experience

Front desk

2 years (Required)

Help desk

2 years (Required)

Receptionist

2 years (Required)

Hospitality management

2 years (Required)

Language

English (Required)

Work Location

In person