Telesales Executive

JOB DESCRIPTION – TELESALES EXECUTIVE

Job Title

Telesales Executive

Department

Sales & Business Development

Location

Kochi, Kerala

Employment Type

Full-Time

Reporting To

Head of Operations/ Business Development Manager

Job Summary

Tatvasutra Events & Entertainment is seeking an enthusiastic, confident, and results-driven Telesales Executive to join our growing team.

The selected candidate will be responsible for generating business leads, contacting potential clients, promoting our event management and entertainment services, maintaining customer relationships, and converting enquiries into confirmed business opportunities.

The ideal candidate should possess excellent communication skills, strong negotiation abilities, and a customer-focused approach.

Key Roles & Responsibilities

Lead Generation & Customer Acquisition

Identify and contact potential customers through outbound calls, WhatsApp, emails, and other communication channels.

Generate qualified leads for corporate events, weddings, concerts, artist bookings, private events, and entertainment services.

Research potential clients, event organisers, businesses, and corporate organisations.

Maintain an updated database of prospective customers.

Sales & Business Development

Explain and promote Tatvasutra's event management and entertainment services.

Understand client requirements and recommend suitable event packages and solutions.

Convert enquiries into qualified leads, appointments, and confirmed bookings.

Coordinate with the business development team to prepare quotations and proposals.

Work towards achieving assigned monthly sales and revenue targets.

Customer Relationship Management

Build and maintain professional relationships with potential and existing clients.

Follow up on enquiries, pending quotations, and ongoing sales discussions.

Handle customer questions and objections professionally.

Ensure timely communication and a positive customer experience.

Event Sales Coordination

Coordinate with the event production, creative, and artist management teams.

Schedule client meetings, consultations, and event discussions.

Communicate confirmed client requirements to the relevant departments.

Support promotional campaigns and special event sales initiatives.

Sales Reporting & Documentation

Maintain daily call records, client databases, and follow-up reports.

Update lead status and sales progress using Excel, Google Sheets, or CRM software.

Prepare daily and weekly sales performance reports.

Identify potential sales opportunities and provide regular updates to management.

Required Skills & Qualifications

Excellent verbal communication skills in English and Malayalam; Hindi is an advantage.

Strong interpersonal, negotiation, and persuasion skills.

Ability to handle customer objections and follow up professionally.

Basic knowledge of Microsoft Excel, Google Sheets, and CRM tools.

Good organisational and time-management abilities.

Ability to work independently and achieve assigned sales targets.

Previous experience in telesales, telemarketing, customer service, or business development is preferred.

Interest in the events, entertainment, hospitality, or media industry is an advantage.

Key Performance Indicators (KPIs)

Performance will be assessed based on

Number of outbound calls completed.

Number of qualified leads generated.

Number of client meetings or appointments scheduled.

Lead-to-booking conversion rate.

Revenue generated from confirmed sales.

Effectiveness of client follow-ups.

Accuracy of CRM updates and sales reports.

Achievement of monthly sales targets.

Professional Expectations

The employee is expected to maintain professionalism, demonstrate initiative, protect client confidentiality, communicate effectively with internal teams, and contribute positively towards the company's business growth.

Our Objective

To strengthen Tatvasutra Events & Entertainment's presence in the events and entertainment industry by developing new business opportunities, building long-term customer relationships, and increasing event bookings through consistent sales efforts.

Pay

₹10,000.00 - ₹15,000.00 per month

Work Location

In person