Front Office Assistant

Palmyra Hotels · Kochi

वेतन₹13,000–15,000महीना, जैसा लिखा है

कहाँKochiKerala

प्रकारFull time

Posted11 Novकल, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं36 लिखे हैं

Microsoft WordGuest check-in and check-outHotel bookingCustomer records maintenanceRecord-keepingComputer operationCustomer communicationCustomer complaint handlingHotel and accommodation payment processingIndividual booking creationCancellation processing (reservation procedures)Financial transaction processingComputer literacyStakeholder liaisonGreeting customersClient enquiry handlingHotel and accommodation guest check-inProcessing cash transactionsClient record-keeping practicesCross-departmental liaisonFront-of-house coordinationHandling dissatisfied clientsPayment collectionHousekeeping coordinationDaily operations report preparationClient servicesProperty management systems (PMS)Computer skillsClient communication skillsBillingCommunication skillsClient liaisonCross-functional communicationReception managementFront office managementReservation management

इस job के बारे में

Job Summary

We are looking for a well-presented and customer-oriented Front Office Executive to manage guest interactions, handle check-in/check-out procedures, and ensure a smooth and pleasant guest experience.

Key Responsibilities

Welcome guests and handle guest check-in and check-out procedures.

Manage room reservations, bookings, and cancellations.

Handle guest queries, requests, and complaints professionally.

Maintain accurate guest records and front office documentation.

Coordinate with housekeeping, F&B, and other departments.

Handle billing, cash, and payment transactions.

Maintain proper communication and ensure guest satisfaction.

Prepare daily reports and maintain front office records.

Requirements

0–3 years of experience in Front Office or Hotel Operations.

Good communication and interpersonal skills.

Knowledge of hotel PMS software; WinCloud knowledge will be an advantage.

Basic computer knowledge and billing skills.

Professional appearance and a guest-friendly attitude.

Willingness to work in rotational shifts, including night shifts.

Benefits

Food Allowance

Accommodation Facility

Pay: ₹13,000.00 - ₹15,000.00 per month
Work Location: In person

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