Front Office Assistant

Job Summary

We are looking for a well-presented and customer-oriented Front Office Executive to manage guest interactions, handle check-in/check-out procedures, and ensure a smooth and pleasant guest experience.

Key Responsibilities

Welcome guests and handle guest check-in and check-out procedures.

Manage room reservations, bookings, and cancellations.

Handle guest queries, requests, and complaints professionally.

Maintain accurate guest records and front office documentation.

Coordinate with housekeeping, F&B, and other departments.

Handle billing, cash, and payment transactions.

Maintain proper communication and ensure guest satisfaction.

Prepare daily reports and maintain front office records.

Requirements

0–3 years of experience in Front Office or Hotel Operations.

Good communication and interpersonal skills.

Knowledge of hotel PMS software; WinCloud knowledge will be an advantage.

Basic computer knowledge and billing skills.

Professional appearance and a guest-friendly attitude.

Willingness to work in rotational shifts, including night shifts.

Benefits

Food Allowance

Accommodation Facility

Pay

₹13,000.00 - ₹15,000.00 per month

Work Location

In person