Customer Care Associate – Voice Process
Customer Care Associate
We are hiring experienced Customer Care Associates for a Voice Process in Bangalore.
Job Details
- Experience
- Minimum 6 months – 5 years
- Salary
- ₹16,000 – ₹19,000 per month (CTC)
- Qualification
- 12th Pass and Above
- Languages
- Hindi and English
- Location
- BTM 1st Stage, Near Silk Board, Bangalore
- Job Type
- Full-time
- Work Mode
- Work from Office
- Shift
- Morning / General / Split Shifts
- Age Criteria
- 18–30 Years
- Joining
- Immediate Joiners Preferred
Job Responsibilities
Handle inbound and outbound customer calls.
Understand customer queries and provide suitable solutions.
Maintain professional communication with customers.
Update customer interactions in the CRM system.
Follow process guidelines and quality standards.
Achieve assigned performance and productivity targets.
Handle customer calls during weekends and festivals as required.
Required Skills
Good communication skills in Hindi and English.
Customer handling and interpersonal skills.
Active listening and problem-solving abilities.
Basic computer knowledge.
Ability to handle customer queries professionally.
Eligibility Criteria
Minimum 6 months of BPO / Voice Process experience is mandatory.
Candidates with up to 5 years of experience can apply.
Minimum educational qualification: 12th Pass.
Versant Level 4 is mandatory.
Comfortable working from the office.
Willingness to work in rotational shifts, including weekends and festivals.
Interested candidates who meet the eligibility criteria can apply through Indeed.
- Pay
- ₹16,000.00 - ₹19,000.00 per month
- Work Location
- In person
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